Three things, quietly costing you.
Financial targets
Margin slipping. Costs you cannot see. Quarterly numbers that move on you.
Customer experience
Failed orders. Slow recovery. Customers feeling the supplier chaos behind your brand.
The roadmap stalls
Engineering tied up maintaining what you have. Operations chasing problems. No one building what's next.
Divergent gives you peace of mind on all three.
See it as it happens.
Every number, one click from its source. Transaction-level detail, supplier MI, product MI — always live.
Observability, built in.
- Transaction-level detail, drill down to any order
- Supplier and product MI, always current
- Live failover and exception monitoring
- Performance you can approve from anywhere
Variable voucher
COMPLETE- Matthew Singleton created the transaction.a minute ago
- Divergent (dev) processed the transaction.a minute ago
- Supplier 10 (v2.0.0) processed the transaction item.a minute ago
- Supplier 10 (v2.0.0) failed to process the transaction item.a minute ago
- Supplier 10 (v2.0.0) processed the transaction item.a minute ago
- Supplier 10 (v2.0.0) failed to process the transaction item.a minute ago
- Supplier 11 (v2.0.0) processed the transaction item.a minute ago
- Divergent (dev) completed the transaction item.a minute ago
Five problems, hiding in plain sight.
None of them shows up as a single line on a P&L. All of them cost real money.
Failed orders.
When an order is unsuccessful, the impact lands somewhere else.
- Lost revenue on the unfulfilled order
- Reputational damage
- Customers moving to another supplier
- Effort within customer services
- Manual re-routing through alternates
Automated failover.
When an order is unsuccessful, Divergent automatically reroutes it to your next preferred supplier in real time — seamlessly, and without customer impact. Never miss an order.
Failed cancellations.
A customer cancels. You receive the request. The supplier still ships.
- Refunds you cannot recover from the supplier
- Cost of goods already dispatched
- Reconciliation effort across systems that disagree
- Customer confidence when cancellations don't take
Cancellation orchestration.
Divergent owns the cancellation lifecycle. If a call fails, it retries until successful or flags the exception. Operations get a single place to see what hasn't completed. No silent failures, no surprise dispatches.
Price optimisation.
The same product is available for a better price. No one is checking.
- Procurement costs 1.5% higher than they need to be
- Flash discounts ignored because no one knew
- Margin lost when a costlier supplier is selected
- Currency arbitrage left on the table
Best price, always.
Divergent selects the best possible price across every supplier — considering rebates, flash discounts and currency fluctuations — every time an order is placed. Stop overpaying for your products.
Catalogue management.
Multiple sources. Different SKUs. Same product, three identities.
- Manual reconciliation across supplier catalogues
- Stale product data, mispriced or missing items
- No single source of truth for ERP, CRM, or finance
- Errors that compound silently across systems
Centralised catalogue.
Divergent becomes the source of truth across every supplier catalogue. Hourly, daily or weekly synchronisation. Custom metadata to map every SKU to its identity in Business Central, Salesforce, your ERP. Build once, sync everywhere.
Engineering is maintaining, not building.
Every supplier integration is a permanent tax on your roadmap.
- API version changes you didn't ask for
- Outage handling and incident response
- Reconciliation scripts that grow over time
- New features stalled for lack of capacity
One integration. All suppliers.
Your team integrates once — with Divergent. We handle every supplier integration on our side: version changes, retries, exceptions. Your roadmap returns to building new things instead of maintaining old ones.
The numbers.
At £200m of procurement spend.
At £400m of spend.
At our target tier.
Annual. Fixed.
| Annual spend | Price optimised | Orders recovered | FTE saving | Combined benefit | Payback |
|---|---|---|---|---|---|
| £400m | £400,000 | £8,000,000 | £20,000 | £8,441,600 | 1.8 wks |
| £200m | £200,000 | £4,000,000 | £20,000 | £4,241,600 | 3.7 wks |
| £100m | £100,000 | £2,000,000 | £20,000 | £2,141,600 | 7.3 wks |
| £75m | £75,000 | £1,500,000 | £20,000 | £1,616,600 | 8.7 wks |
| £50m | £50,000 | £1,000,000 | £20,000 | £1,091,600 | 14.3 wks |
Platform cost fixed at £25,000/month. Model assumes 5% of orders discounted at 2%, 2% of orders recovered via failover, 0.5 FTE saved, development support included.
Built around how you actually work.
Best value, always.
Price optimisation, applied at every transaction.
- Flash discounts applied within seconds
- Rebate-threshold awareness across suppliers
- Multi-currency transaction support
- Best price sourcing across every supplier
- Min/max price validation per product
- Discount rules per product or category
Supplier outages stop hitting your customer.
Automated failover, configured to your rules.
- Pre-select alternate suppliers per product
- Configurable retry count per supplier
- Configurable order of alternates
- Partial fulfilment handling
- Real-time fallback in milliseconds
- Exception reporting when no alternate succeeds
One catalogue. Many sources.
Centralised product data, mapped to every system.
- Single source of truth for product data
- Automatic synchronisation — hourly, daily or weekly
- Custom metadata mapping (Business Central, Salesforce, ERP)
- Parent / child account access for multi-entity organisations
- Build once, sync across countries and brands
- Mobile accessibility for on-the-go visibility
More, where it matters.
Parent & child accounts
Multi-entity organisations get complete separation or visibility, configured per relationship.
Service desk integration
Divergent raises support tickets in your existing service desk when exceptions need attention.
Mobile-optimised
Monitor performance and approve actions from anywhere. The dashboard works on any device.
Synced across accounts
Integrations and products sync across child accounts. Build once, deploy everywhere.
Always available. Orders never stop.
Your customers never see a supplier outage. Divergent is engineered to keep trading when individual systems fail.
- Multi-zone high availability
- Automatic failover keeps orders flowing
- Disaster recovery built in
- AWS, Azure & GCP compatible
- Optional 99.999% availability tier
- ISO 27001
- SOC 2 Type II
- PCI DSS Level 1
- GDPR
- CCPA
From signed contract to live, in weeks.
Not quarters. Phased delivery, no big bang.
Discovery
We meet your team. Understand your suppliers, stack and timelines.
API assessment
We review supplier APIs and identify integration complexity.
Statement of Work
Scope, deliverables, and acceptance criteria agreed in writing.
Timeline & access
Delivery date agreed, sandbox provisioned, integration begins.
Build & test
Divergent integrated with your systems and suppliers, in parallel.
Go-live
Phased cutover. Suppliers come online one at a time.
Indicative — actual timelines depend on supplier complexity and scope.
We can do the integration work.
Your team does not have to lift everything. We can lead the integration on your behalf.
We write the integration
Our engineers build the connection between Divergent and your systems. You do not need to allocate engineering headcount.
We integrate the suppliers
Every upstream supplier integration is built on our side. Your team is not writing API clients for the long tail.
We handle the maintenance
When supplier APIs change, our team updates the integration. Your roadmap stays free for what matters to you.
The people you'll work with.
Matt Singleton
FounderOver a decade delivering complex integration and change projects within Financial Services.
Client acquisition, marketing, partner management and onboarding.
"You will work with me directly. Decisions made by someone who understands the technical and operational requirements to deliver on time."
Chief Technology Officer
Engineering & platformTwenty years designing, building and maintaining platforms that have processed multiple billions of pounds in transactions.
Solution architecture, engineering, and technical lead on every integration.
"I know what engineers do every day. What works and what doesn't. My focus is a world-class platform shaped by real delivery experience."